Frequently Asked Questions

  • All of our items are made to your personal measurements. Upon placing your order, you will receive an email alongside your order confirmation that details your options for measurement-taking. Once we have received your measurements, our order fulfilment timeline is 10-15 business days. For custom orders please see Custom and Bespoke Orders.

  • We offer 3 options for the measurement taking process:

    1. Virtual Session

    2. In-Person Session

    3. Do It Yourself

    If you opt for the do it yourself option, our Finding Your Measurements guide offers video direction for all the measurement we require to complete your measurement chart.

  • For custom orders please see Custom and Bespoke Orders.

  • Standard orders are processed and shipped within two to three weeks after purchase.

    If you’ve placed a pre-order, your order will ship on the day indicated when purchasing. We go to great lengths to maintain your dispatch date, but if for any reason we must make an adjustment, we will contact you via email.

  • While this is not guaranteed, if your order has not yet been processed and shipped, it may be possible for us to facilitate an adjustment. Please contact us as soon as possible after placing your order using the email address orders@theocoquette.com.

  • If you are not satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange subject to the terms and conditions outlined in our Return and Refund Policy.

  • We offer free shipping within Trinidad and Tobago, as well as Worldwide shipping via DHL Express. Before ordering, we recommend that you carefully review our Shipping & Delivery Policy.

  • We accept payment via PayPal, Bank Transfer and the following Credit Cards:

    Visa

    Mastercard

    American Express

    JCB

    Discover

    Diners Club

    Boleto

    For bank transfers, please email transfer confirmation and proof of transfers to orders@theocoquette.com.